
Membership cancellation
We’re sorry to see you go — but if you’re sure you’d like to cancel, please read this carefully before submitting your request.
Notice Period
All memberships are monthly rolling and require 1 month’s written notice, in-line with our billing cycle (which runs from the 1st of each month).
To avoid being charged for an extra month, you must submit the cancellation form by the 25th of the month.
If you submit your cancellation on or after the 26th, your 1-month notice will begin from the next billing date (the 1st). That means your next payment will still be taken, and your membership will continue until the end of the following month.
For example:
Submit form on April 24th
→ Final payment taken on May 1st
→ Membership ends May 31st
Submit form on April 28th
→ Next payment still taken on May 1st
→ Membership ends June 30th
All payments are non-refundable.
Reactivating in the Future
If you decide to return (and we hope you do), please note that membership rates in effect at the time of reactivation will apply, as prices are subject to change.
How to Cancel
To cancel, simply complete and submit the Cancellation Form below. This will serve as your 1-month written notice, as required for all rolling monthly memberships.
Not Ready to Cancel?
You may want to consider pausing your membership instead.
Click here to request a membership pause
If you have any questions, feel free to reach out — we’re here to help.

Address
E2, Briarsford Industrial Estate, Perry Road, Witham, CM8 3UY
Phone
07854 584744 | 07802 260163
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